Designed for control.
Prepared for scale.
A proposed modular architecture centred on PostgreSQL and secure object storage. This page describes the target design, not deployed infrastructure.
Enterprise workspace
Organisations · users and roles · contact centres · agents
Modular processing services
Interactions · transcripts · taxonomy · QA scorecards and evaluations · complaints · coaching · operational KPIs · AI analysis jobs
Transformation control
Opportunities · improvement actions · benefit tracking · audit logs
PostgreSQL + secure object storage
Tenant-scoped relational records; recordings held in private object storage with short-lived, permission-checked access. AI processing stays inside the approved environment.
Enterprise intelligence.
Built for trust.
A planned architecture for sensitive environments. Deployment controls and certifications remain subject to implementation and validation.
Your environment
Planned private-cloud and on-premises options, private model hosting and secure processing within approved data boundaries.
Your controls
Enterprise authentication, role-based access, tenant isolation, encrypted storage, retention and deletion policies.
Your accountability
Audit trails, AI governance, human review, secure call recording management and approved CRM/telephony integrations.
Migration without data loss
Existing managed database records, uploaded files and backend resources are retained. The public demonstration does not query them. Migration requires verified database and object-storage backups, a tested restore, an approved mapping and a staged cutover. No production database or file deletion is part of this redesign.